Returns & Refunds Policy

Last updated: October 3, 2026

We want you to be happy with your purchase from French Quarter Drones. Because many of our products are created specifically when an order is placed, our return policy differs from that of a traditional retail store.

Made-to-Order Products

Many apparel items, accessories, prints, and other products sold through French Quarter Drones are produced on demand specifically for your order.

Because of this, we generally cannot accept returns or exchanges for change of mind, incorrect size selection, color preference, or other buyer-choice reasons once an item has entered production.

Please review product descriptions, sizing information, colors, and order details carefully before completing your purchase.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, misprinted, or materially different from what you ordered, please contact us as soon as possible.

Email info@frenchquarterdrones.com and include:

• Your name
• Your order number
• A description of the problem
• Clear photographs showing the item and the issue

Please contact us within 30 days of receiving the product so that we can review the problem with our fulfillment provider.

If the claim is approved, we will arrange an appropriate remedy, which may include a replacement or refund depending on the circumstances.

Lost Packages

If tracking indicates that your package may have been lost in transit, please contact us so that we can investigate the shipment with the carrier or fulfillment provider.

Customers are responsible for providing a complete and accurate delivery address when ordering. Additional costs resulting from an incorrect or incomplete address provided by the customer may not be refundable.

Order Changes & Cancellations

Because products may enter production shortly after an order is submitted, we cannot guarantee that an order can be changed or canceled after it has been placed.

If you discover a problem with your order, contact us as quickly as possible at info@frenchquarterdrones.com. We will make a reasonable effort to assist if production has not yet begun.

Refunds

When a refund is approved, it will generally be issued to the original payment method. Processing times after a refund is issued may vary depending on the customer’s bank or payment provider.

Original shipping charges are generally non-refundable unless the refund results from a damaged, defective, incorrect, or otherwise qualifying fulfillment issue.

Contact Us

Questions or problems with an order may be directed to:

French Quarter Drones, LLC
New Orleans, Louisiana
info@frenchquarterdrones.com